About Michael
Business & Product Development Manager
Customer-focused, Results-driven, Problem Solver
Bio
As a dynamic and results-driven professional, I bring a unique blend of expertise in Business Development, Product Management, Account Management and Operations Management across diverse industries, including logistics, healthcare, clinical diagnostics, and fintech. My passion lies in identifying market opportunities, solving complex problems, and delivering innovative solutions that drive growth and enhance user experiences.
With a strong foundation in market analysis, customer-centric design, and cross-functional collaboration, I have successfully led projects from concept to launch, ensuring they are both technically sound and aligned with business goals. My ability to gather and synthesize user feedback, coupled with a data-driven approach, has enabled me to optimize processes, improve customer satisfaction, and achieve measurable results.
I thrive in fast-paced environments, where I can leverage my strategic thinking, operational expertise, and leadership skills to build high-performing teams and deliver impactful outcomes. Whether it’s expanding into new markets, developing cutting-edge products, or streamlining operations, I am committed to driving innovation and exceeding expectations.
Noteworthy Skills
I bring a versatile skill set that spans the entire product lifecycle, from market research and product development to launch and optimization. My expertise includes:
Soft Skills
- Strategic Thinking: Ability to see the big picture while focusing on actionable steps to achieve goals.
- Problem-Solving: Tackling complex challenges with creative and data-driven solutions.
- Leadership: Inspiring and guiding teams to collaborate effectively and deliver results.
- Communication: Articulating ideas clearly and building strong relationships with stakeholders.
- Adaptability: Thriving in dynamic environments and pivoting quickly to meet changing demands.
- Empathy: Understanding user and client needs to design solutions that truly resonate.
Transferable Skills
- Cross-Functional Collaboration: Working seamlessly with IT, finance, legal, and operations teams to align strategies and execute projects.
- Data-Driven Decision-Making: Using CRM tools, analytics, and performance metrics to inform strategies and optimize outcomes.
- Project Management: Planning, organizing, and executing projects using Agile, SCRUM, and other methodologies.
- Customer-Centric Mindset: Prioritizing user feedback and pain points to design intuitive and impactful solutions.
- Operational Efficiency: Streamlining processes, reducing costs, and improving productivity without compromising quality.
Technical & Analytical Skills
- Proficient in CRM tools (e.g., Salesforce) for tracking performance metrics and making data-driven decisions.
- Familiarity with Agile and SCRUM methodologies for efficient project execution.
Industry Expertise
- Logistics: Expanding operations into new markets and optimizing user experiences.
- Healthcare: Developing medical equipment, diagnostic tools, and digital platforms like Labcovid.
- Fintech: Designing and launching Money Di Go, a cross-border payment app.
